Financiële diensten
Senior UX Researcher
Vandaag toegevoegd
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Over de opdracht
A financial services organisation is seeking a Senior UX Researcher to use customer research to shape and improve mobile banking experiences for retail customers. The role combines strategic thinking with hands-on research, translating customer insights into practical recommendations for design, product and business decisions.
Responsibilities
You will plan, coordinate and conduct qualitative and quantitative research using methods such as interviews, usability testing, surveys, data analysis, diary studies, field research and experiments. Research topics include financial well-being, privacy, sustainability and digital banking experiences, including services for younger customers.
You will advise design teams and business stakeholders on customer needs, research priorities and knowledge gaps. You will coordinate research across multiple workstreams, maintain quality, analyse findings and help teams determine when further research will add value. You will also coach colleagues in research practices and contribute to building research capability across the organisation.
Working environment
You will collaborate with multidisciplinary teams, including researchers, designers, product managers and business stakeholders, to support customer-centred decisions. The role is hybrid: Wednesday is a designated office day, and colleagues generally also work from the office on two other weekdays. The office location is not specified here.
Eisen
- At least five years of experience as a UX researcher in a complex working environment.
- Experience independently leading large-scale, complex research initiatives.
- In-depth knowledge of qualitative and quantitative research methods.
- Ability to oversee and prioritise multiple research workstreams simultaneously.
- Strong advisory skills and the ability to challenge stakeholders constructively.
- Experience translating insights into actionable recommendations for design, product and business challenges.
- Strong command of English.
- A senior UX research profile with broad and in-depth research expertise, including strong quantitative research skills and the ability to conduct in-depth analyses.
- Experience taking the lead on research and clear examples demonstrating independent, senior-level UX research practice.