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Over de opdracht
A Senior UX Researcher in consumer banking uses customer research to improve digital banking experiences and support informed decisions across design, product and business teams. The role combines strategic thinking with hands-on research and works across consumer banking and growth-focused initiatives.
Responsibilities
You will plan and conduct qualitative and quantitative research, analyse findings and turn them into clear recommendations. Topics may include financial well-being, privacy, sustainability and mobile banking. You will advise design teams and business stakeholders on customer needs, knowledge gaps and research priorities, coordinate activities across multiple workstreams and maintain research quality.
A significant part of the role focuses on developing mobile banking experiences for younger customers. You will explore themes such as AI-enabled banking, shared banking and financial well-being, challenge assumptions and assess when further research would add value. You will also coach colleagues in research practices and help strengthen research capability across the organisation. Methods include usability testing, interviews, surveys, data analysis, diary studies, field research and experimental research.
Team and working environment
You will work in a multidisciplinary design and research community alongside designers, product managers, researchers and other stakeholders. The position is based in a Dutch city and follows a hybrid arrangement: Wednesday is a designated office day, and colleagues generally also work from the office on Tuesdays and Thursdays.
Eisen
- At least five years of experience as a UX researcher in a complex working environment.
- Experience independently leading large-scale, complex research initiatives.
- In-depth knowledge of qualitative and quantitative research methods.
- Ability to oversee and prioritise multiple research workstreams simultaneously.
- Strong advisory skills and the ability to challenge stakeholders constructively.
- Experience translating insights into actionable recommendations for design, product and business challenges.
- Strong command of English.
- Availability throughout the entire duration of the assignment.